Service Plans
At vHive VoIP we understand that businesses are unique and one solution may not fit all needs. Our solution can be customized to offer not just our award winning hosted cloud based solutions but we can also provide the same solution in a:
- Virtual PBX solutions on your VMware platform
- Hardware PBX appliances with T1/PRI and SIP interfaces
- Gateway hardware solutions to integrate existing PBX’s and circuits to our vHive VoIP solution
All our solutions offer the same set of robust PBX features listed below.
Basic | Standard | Premium | Call Center | |
---|---|---|---|---|
User License | ||||
Voicemail to Email | ||||
Find Me Follow Me | ||||
Simultaneous Ring / Twinning | ||||
Desktop Application | ||||
— Presence | ||||
— Softphone | ||||
— Instant Messaging | ||||
— Drag and Drop | ||||
— Custom Call Routing | ||||
— Video Calling | ||||
Outlook Integration | ||||
Exchange and Office 365 | ||||
Conference Bridge | ||||
Webpage — Click to Dial | ||||
Hot Key Dialing | ||||
Custom Notes Fields | ||||
Call Queueing (Optional Queue Call-Back) |
||||
Web Chat Queueing | ||||
Agent Login / Logout | ||||
Supervisor Live View | ||||
Custom Wallboards | ||||
Custom Reporting | ||||
Scheduled Report Delivery | ||||
Silent Monitor | ||||
Coaching (Agent Whisper) | ||||
Barge In | ||||
Custom Dispositions | ||||
Full Call Recording | ||||
Additional Options | Electronic Faxing, Physical Faxing, Conference Bridge, Full Call Recording, PCI Compliant Recordings, Sales Force Integration, CRM Integrations, Redundant Datacenter, Virtual Desktops, Microsoft SaS |