Key features

  • Intuitive graphical dashboards let you quickly analyze company-wide, department/group, or user-level call history, activities, and patterns.
  • Flexible configuration options enable you to create targeted reports in formats including PDF, HTML, Excel, CSV, and text.
  • Saved report preferences make it easy to run frequently used reports on a regular basis.
  • Easily export report data to spreadsheet and visualization tools for closer analysis and polished presentations.


  • Use historical call metrics to track productivity and improve future call usage.
  • Variable views give you flexibility to analyze performance and trends based on call queues, users, or phone numbers.
  • At-a-glance dashboards enable executive staff to quickly understand overall system usage and caller experience.
  • Enable team managers to evaluate team performance and balance workloads based on call volume and call wait times.