Key features
- Intuitive graphical dashboards let you quickly analyze company-wide, department/group, or user-level call history, activities, and patterns.
- Flexible configuration options enable you to create targeted reports in formats including PDF, HTML, Excel, CSV, and text.
- Saved report preferences make it easy to run frequently used reports on a regular basis.
- Easily export report data to spreadsheet and visualization tools for closer analysis and polished presentations.
Benefits
- Use historical call metrics to track productivity and improve future call usage.
- Variable views give you flexibility to analyze performance and trends based on call queues, users, or phone numbers.
- At-a-glance dashboards enable executive staff to quickly understand overall system usage and caller experience.
- Enable team managers to evaluate team performance and balance workloads based on call volume and call wait times.